How Returns Work

By submitting a request through to Delcor Online, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our return procedures.

60-day Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items with obvious signs of use or any item not in its original condition that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 14 days after delivery will be considered non-returnable.

Return Process

To start a return, contact us at [email protected] or 0800 799 9867. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can contact us for any return questions at [email protected] or 0800 799 9867.

How can customers return your products?

We welcome customers who return your products to return them by post. We do not allow in-store or kiosk to get returns of the product.

Damages and issues:

Please inspect your order once it’s received. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

How will customers get the return label?

For defective products: Please contact us so we can send the label via email. You just need to Download and Print the label.

What condition product are you receiving in return?

We accept returns for unused products in original condition and packaging.

What is the restocking fee?

There’s no restocking fee.

How much will customers pay for return shipping?

For defective products, we will cover that for you.

Exceptions / non-returnable items-

If the item is faulty, please send us a picture of the fault visible to [email protected] quoting your order number, and we will do the rest.

Unfortunately, we cannot accept returns on sale items, personalised items or gift cards.

Late or Missing Refunds:
Recheck your bank account if you haven’t received a refund.
Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please use Contact Us at the top of the page and email us. We will reply within 24 hours of hearing from you.

Exchanges

We only exchange damaged, wrong product, wrong size, or defective products.

If you need to exchange an item, please contact us at [email protected] or 0800 799 9867. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy, please contact our customer support here:

Delcor Online trading under
Kontoor Group,
Delcor House
Double Row Seaton Delaval
Northumberland
NE25 0PR

Email – [email protected]
Phone – 0800 799 9867

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. We cannot refund shipping costs. Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions about our refund policy, please contact our customer support here:

Delcor Online trading under
Kontoor Group,
Delcor House
Double Row Seaton Delaval
Northumberland
NE25 0PR

Email – [email protected]

Phone – 0800 799 9867